I try to keep this blog focused on healthy living, but I gotta share this customer service experience from today. Let it be a lesson in customer service to us all.
Customer service is everything. Opening our Great Harvest, it was the number one thing I really grew to learn in all of our training sessions. There’s nothing worse than mistreating a current customer. Because of that, I feel that I have higher expectations now than I used to. There are so many companies that DO have great customer service (Whole Foods, Bare Necessities, Great Harvest (I hope!)) that I’m even more disappointed when I come across rude people or ridiculous demands.
I spent the better half of the day doing all those fun moving-related things like transferring our power, water, internet and TV bills over. Most of them were pretty painless. But Comcast sure gave me a tough time.
They are charging $35 to switch. And they are requiring that I either pay a $150 installation fee for JUST the wireless router or I can order a new router in the mail and install it myself for free, although I have to pay for $9.95 in shipping for that too. So basically they are giving me the choice of wasting the earth’s resources and my time by shipping me a new one OR I can pay $150. Ridiculous! I asked if they would waive the shipping fee since I’ve been a customer for over a year to at least take out the sting – nope. The conversation also took about an hour longer than it should have to set up service.
So I did what any normal consumer would do: I Googled “internet and TV in Charlottesville”
Century Link came up. Partnered with DirecTV. I investigated. Emily told me she used to have both Comcast and DirecTV and much preferred Direct. I’ve actually not been that happy with Comcast Cable anyways. The Century Link internet is fiber optic, which we’ve had before and really liked. And the cost – $40 a month CHEAPER! That is a HUGE difference!
Plus, the customer service was fantastic. I spoke with a really nice human female and we’re all set up to go.
Another bonus to switching: Comcast would not let me install new service at the house a few days before we actually moved in. We had to do it the same day. But now I can have Century Link start when we buy the house and have internet there while we slowly move over and cancel Comcast as of our move out date. Sweet.
Now I’ll let the food talk for a bit : )
Lunch was a great one – a leafy salad with olive oil, lavender salt, figs (BEST PART!), eggplant, avocado and pecans
Plus the most FANTASTIC fig butter (from TJ’s) and sharp white cheddar sandwich on Cville Crunch bread.
So doughy. So chewy!! Love this bread a few days old – it doesn’t dry out, it gets wetter! Love it!
I took my bike to the bike shop this morning and met dear Faith for a walk. We covered 3 miles and then I ran home another mile. Just got word my bike is tuned, so I’ll be heading back out to get it soon!
Thanks to all of you who commented on the KERFday post!! <3 you all!