Serving Customers

July 24, 2012

Tuesday errands… some fun

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And some not-so-fun [Comcast = line]. I’d like to pause and give a shout out to anyone who works in customer service. It has got to be the most challenging industry – dealing with unhappy customers all day long. I try to be as pleasant as possible, and also really, really appreciate it when any customer service transaction goes well [as today’s did!]

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Best thing about grocery shopping before lunch – new ingredients for a big salad!!

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Remember that goat feta I used to buy? I don’t know why I ever stopped – it’s pasteurized. Maybe I stopped because I stopped eating salads for a while : ) But I found it today and it’s back!

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On top of an amazing salad with spinach, olive oil, salt, leftover chicken, avocado, and garden tomatoes

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Cinnamon chip on the side to end with something sweet!

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Photography indoors because our porch is being paint-corrected. Sadly lots of wood stains started showing through the white and the whole porch looked really dirty, but fortunately our contractor is fixing it as part of the warranty.

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I squeezed in a walk this morning before it got blazing hot, and have yoga tonight! Can’t wait.

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{ 45 comments… read them below or add one }

1 Caroline @ After Dinner Dance July 24, 2012 at 1:23 pm

That salad looks delicious! Feta makes everything better :)

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2 Erica { EricaDHouse.com } July 24, 2012 at 1:25 pm

I wish I had such a lovely porch to eat my meals at!

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3 Katie @ Peace Love & Oats July 24, 2012 at 1:25 pm

I do the same with customer service representatives. As annoyed as I get, it’s not going to help if you’re rude!

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4 Brie @ Coxswain Dilemma July 24, 2012 at 1:26 pm

I love freshly bought salad ingredients, especially lettuce… my fridge destroys the leaves in ilterally 4 days. So sad.

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5 Simply Life July 24, 2012 at 1:27 pm

oh that cheese does look great!

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6 Morgan @ moments of mmm July 24, 2012 at 1:31 pm

Do you buy the goat feta from Whole Foods? It sounds devine and I have to make a stop there after work. Sounds like I may have to try it!

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7 KathEats July 24, 2012 at 1:32 pm

Yes, it’s incredible!

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8 Averie @ Averie Cooks July 24, 2012 at 1:38 pm

Sorry you spent the morning in line and dealing with issues – always a treat. Not.

I spent 45 mins in line waiting to mail 1 item yesterday. The post office here, even in the middle of july, is always like pre-xmas levels of busy!

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9 KathEats July 24, 2012 at 1:40 pm

Do you know about the click and ship USPS? If you have a food scale at home, it’s sooooooo nice! Just print out label and put by door!

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10 Averie @ Averie Cooks July 24, 2012 at 1:42 pm

I do use that every once in awhile – this was one of those ‘long story’ situations where i did just need to go there and was putting it off but finally, just had to spend an hour cooling my jets in line and deal with it :)

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11 KathEats July 24, 2012 at 1:43 pm

gotcha

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12 Angel7 July 24, 2012 at 1:41 pm

Those are some big hunks of goat feta in your salad :)

http://faithfulsolutions.blogspot.com/

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13 Erin @ erinberries July 24, 2012 at 1:46 pm

Is that Judge Judy on in the Comcast office? Haha!

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14 kristen @ verbs and vignettes July 24, 2012 at 1:47 pm

so nice when customer service rocks. I was really considering switching to Comcast and getting cable in the apartment, but I don’t feel like having to add one more service to my list if things to do and arrangements to be made. also i’m ok with the extra $80 in my pocket every month. :p

I think I’ll plan a walk with my mama after work while I do laundry. really do need to get back to yoga soon, too!

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15 Rachel July 24, 2012 at 1:51 pm

I was just at the whole foods by me!

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16 Jordan @ Bake Write Sleep July 24, 2012 at 2:03 pm

Customer service sucks – I’ve worked in it for 6 years now… but I do love when I get sweet customers =] So keep up the good work. I swear it makes a difference.

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17 Katelyn @ Chef Katelyn July 24, 2012 at 2:07 pm

Customer service is BRUTAL. It’s easy to see it from only one side, but then you work in service and you get it :) They must have seriously strong backbones to do that all day. p.s. Love Whole Foods. We’re about to get a Trader Joe’s!

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18 Katie @ Talk Less, Say More July 24, 2012 at 2:09 pm

I really need to buy more goat cheeses. I guess I always forget that’s an option for me since I’m lactose intolerant but I’ve definitely found a few that I like, so I don’t know why I don’t think about it more often.

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19 Susan H. @ The Food Allergy Chronicles July 24, 2012 at 2:11 pm

I love feta and I love goat’s cheese…what an awesome combination feta goat’s cheese must be!

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20 Dr. Mark July 24, 2012 at 2:18 pm

Your salads look amazing. If people made food like this they would eat better more often.

And as far as customer service people, I always apologize before I get upset and let them know I know it’s not their fault. Then I let em have it.

Thanks for another great post.

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21 Hillary B July 24, 2012 at 2:28 pm

Ah! I was in that comcast line just a couple hours ago! we must have just missed each other. :)

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22 KathEats July 24, 2012 at 3:45 pm

No way!! That would have been so exciting!

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23 Kimberly July 24, 2012 at 2:32 pm

Enjoy your yoga class tonight! I just came back from a yoga class (at Y2!) and feel so good :)

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24 KathEats July 24, 2012 at 3:45 pm

Jealous!

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25 Kristen @ Change of Pace July 24, 2012 at 2:48 pm

Feta is definitely one of my favorite cheeses. I’m kind of hit or miss with salads. I love them one day and can’t stand to eat them the next. Yours looks delicious though!

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26 Krissy @ Shiawase Life July 24, 2012 at 2:54 pm

I miss working in guest relations. It was challenging work, but very rewarding.

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27 Annette @FitnessPerks July 24, 2012 at 3:15 pm

I had feta atop a salad last night–SOO good! Nice decision to buy it again ;)

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28 j3nn July 24, 2012 at 3:39 pm

Goat feta sounds good! I usually get sheep’s milk feta when I buy it. I’ll have to look for goat; it’s popular in my house!

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29 Courtney July 24, 2012 at 3:49 pm

Thanks so much for that shout out! College student here who survived working at Macy’s for 1 year– have to say, when customers are sweet, it makes both the customer and cashier’s day so much brighter!!

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30 Cassie July 24, 2012 at 3:58 pm

Amen sister! I just finished 7 years in customer service. I think it’s a good for everyone to have experience in customer service because it makes you a more understanding and compassionate customer.
Thanks for the shout-out Kath! It’s always nice to hear that there are understanding and appreciative customers out there!

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31 Kim@hungry[email protected] July 24, 2012 at 4:16 pm

I agree, customer service would not be fun. I’ve got to find some goat feta….your salad is making me hungry. ;)

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32 Paula July 24, 2012 at 4:22 pm

Since I spent 22 years as a professional house painter( I raised my babies to staying home alone age and then joined my husbands company) I have to say that the wood stains can be an on-going problem if the right primer isn’t used. We have had that problem with treated lumber. It needs an oil based primer but so many people are afraid of that or too lazy to use it. It requires paint thinner to clean up which has to be disposed of properly. Don’t mean to say that your contractor didn’t use the right primer because sometimes it just happens. We have had to use pigmented shellac to stop some stains. Hope you get it cleaned up and it stays that way.

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33 KathEats July 24, 2012 at 6:03 pm

I hope they are doing it right now because I hate for them to keep fixing it! I think he mentioned some kind of weird primer-like thing as a base coat before a fresh coat of white goes on

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34 Paula July 24, 2012 at 6:55 pm

You are lucky it showed up while they were still willing to fix it. We have had to fix other painters work. It sounds like they are doing it right this time.

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35 Julia H. @ Going Gulia July 24, 2012 at 4:32 pm

Was that just a Whole Foods delivery truck? I’m sitting here fantasizing that it was a food truck that drives around with a WF hot food bar in it :)

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36 KathEats July 24, 2012 at 6:02 pm

It’s our local food truck!

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37 Sarah @ Fresh Living July 24, 2012 at 5:37 pm

Beautiful flowers on the table! Hope your yoga class went well. I just taught a class and wish it could have been in a park rather than a gym. Was your class indoors?

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38 KathEats July 24, 2012 at 6:02 pm

Yep!

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39 MegS @ Beauty of Meg July 24, 2012 at 6:51 pm

Haha! I am a customer service representative… It can be challenging at times. There are somethings that you have to explain to people.. (policies).. that you know they are NOT going to like. It’s like constantly breaking bad news to somebody everyday and see how different people react in the situation. Some take it well.. but majority do not. :-/

I’ve got to get back into eating more salads too! I haven’t been really craving any in a long time! That is a habit that needs to come back! :-)
I have the problem that I do not know exactly what “dressing” to put on a salad.
Is eating the salad with goat cheese a really good substitute for a dressing?
I haven’t tried that before.

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40 Jessica @ New Girl, New City July 24, 2012 at 7:19 pm

Ohhh cinnamon chip… it’s been too long!

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41 Emily @ Life on Food July 24, 2012 at 7:51 pm

at least there was a tv in line for entertainment. i am not a fan of comcast. too many issues with them for too many years.

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42 Alexandra July 24, 2012 at 7:53 pm

I just started a blog and recently wrote a post about my customer service oriented job! As someone just learning the customer service industry (and how difficult it is), I really appreciate clients who try to keep things pleasant. It makes our jobs so much more enjoyable! Thanks!

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43 Fran@ Broken Cookies Don't Count July 25, 2012 at 5:58 am

Great that the repairs are under warranty!

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44 Aileen July 25, 2012 at 2:56 pm

I think it’s a Korean melon. At least, we Koreans eat a lot of them! We call them, “chahm meh”.

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45 Christine July 26, 2012 at 7:58 pm

Thank you for the shout out! I’ve been doing customer service for years and I’m finally getting out! woohoo! Looking forward to less stress! And a shout out to you, only 5 more weeks! eek!

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